Nancy has extensive experience representing state and federally chartered banks, thrifts, and credit unions, as well as mortgage companies, mortgage brokers, and other non-bank financial institutions. She counsels clients broadly on operational and business issues, including matters relating to the design, implementation, and maintenance of retail banking products (including online and mobile banking programs); general regulatory compliance; marketing programs; prepaid products; payment systems; privacy policies and information security policies; dealings with supervisory agencies; cash management systems; and vendor agreements.
Nancy, who is now the Co-Chair of the Firm’s Cybersecurity, Privacy & Data Protection group, has expanded her privacy practice beyond the financial services industry to counsel businesses in many industries on data protection and cybersecurity issues. She routinely assists clients in developing strategies for protecting personal information in their possession, website privacy policies and terms of use (including for websites directed toward children), written information security policies (“WISPs”), and data security and data destruction procedures; in responding to data security breaches; and in complying with the Payment Card Industry Data Security Standard (“PCI DSS”).
Nancy’s years drafting form contracts for the financial services industry have given her deep experience in drafting customer-facing documents that promote – rather than hinder – the business relationship between her client and the client’s customers. She now uses this experience to assist businesses in many industries developing form contracts that will be signed with little or no negotiation, such as website terms of use, end user agreements, maintenance agreements, marketing agreements, sweepstakes rules, and vendor agreements of all types.
Nancy also represents domestic and foreign corporate clients in complex business arrangements, typically involving the development, licensing, marketing, and distribution of technology products.