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Land Use and Other Considerations for Addition of Drive-Throughs and Contactless Pick-Up

While drive-throughs and express or pick-up parking spaces for retail, grocery, restaurant and other uses have already been expanding, the Covid-19 pandemic has exponentially increased the demand for both drive-throughs and pick-up spaces. There has been, and will be for the foreseeable future, a large shift of customers wanting to remain in their vehicles when picking up goods rather than going into the store, and as a result, more and more businesses are likely to push for including drive-throughs and pick-up spaces and areas as part of their operation.

Unfortunately, drive-throughs are frequently disfavored in towns, and are either prohibited entirely, or are limited to specific zoning districts. In some instances, the property is located in a zoning district that prohibits a drive-through, and therefore, a variance will be necessary to allow a drive-through use. However, use variances (as opposed to dimensional variances) are generally disfavored, and some municipal regulations explicitly prohibit use variances. In other cases, a drive-through use may be considered an accessory use to specific primary uses, and such accessory use may be permitted only by obtaining a special permit. The standards for the applicable board to grant a variance or special use permit vary. However, given the impact of the pandemic, it is likely that municipalities will be forced to consider the benefits that drive-throughs promote for public health, safety and welfare going forward and with a well-crafted application and approach, may be more inclined to permit drive-throughs. The incorporation of a drive-through at a property may also impact traffic or result in the elimination of parking spaces or landscaping which could trigger other land use considerations.

Landlords should also carefully review how common areas are defined and treated in the leases, and determine if the tenants have exclusive rights to certain parking areas, or in the converse, whether any common areas are prohibited from being used or allocated to a particular tenant. Such considerations will impact where tenants may be permitted to have pick-up areas, and how and where a drive-through and the drive-through lanes may be configured for any particular tenant.

In light of the “new normal” and customers increasingly choosing contactless pick-up, it will be crucial for Tenants and Landlords to consider whether it is feasible for their business operation to add drive-through or pick-up options, which will require a careful analysis of applicable municipal regulations and other restrictions or rules for the shopping center.


We are here to help answer specific questions and offer advice on your options. Feel free to contact any member of our Real Estate Group.

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